Terms and conditions
Baltic Sea Glass ApS
Melstedvej 47
3760 Gudhjem
Phone: +45 5648 5641
CRN: 21037338
Mail: bsg@balticseaglass.com
Prices
At Baltic Sea Glass ApS, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent.
We make reservations in case that items are sold out.
Payment
Baltic Sea Glass ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, and bank transfer. Payment will only be deducted from your account when the item is shipped. All amounts are in Danish kroner and incl. VAT. We reserve the right for sold-out items.
Delivery
Baltic Sea Glass ApS strives to ship orders within 1 - 3 business days.
We ship free of charge to all of Denmark.
Free delivery to the following countries for orders over DKK 600:
Germany, Sweden, Poland, Holland, Belgium, Luxembourg France and Monaco.
For orders under DKK 600, a shipping fee of DKK 80 will apply.
Shipping fee to the following countries; Norway, Finland, Faroe Islands is DKK 125.
Shipping fee to Greenland and Iceland is DKK 200.
Shipping to the following countries is DKK 150:
Bulgaria, Estonia, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, United Kingdom, Czech Republic, Hungary, Austria
The shipping fee for the rest of Europe is DKK 250.
The shipping fee for the rest of the world is DKK 300.
Items will be delivered to the delivery address specified on the order.
Our goods are sent by Post Nord or GLS.
Please note: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems occur, please contact bsg@balticseaglass.com
Webshop orders are sent out on working days.
As all our glasses are hand-blown, a delivery time of approx. 5-7 working days can be expected, calculated from order registration.
Gift cards
On Baltic Sea Glass' website, all gift certificates are digital. They are sent digitally via email, and it can be printed out. When redeeming gift cards, no money will be returned. The remaining amount will continue to appear on the digital gift card or it can be issued on a voucher.
The right of exchange
Baltic Sea Glass offers a 14-day return policy upon presentation of a receipt. This applies to webshop orders as well as items purchased in our physical store at Melstedvej 47, 3760 Gudhjem. Baltic Sea Glass returns the money upon presentation of a receipt within 14 days of purchase.
Christmas gifts purchased at the webshop as well as in the shop at Melstedvej 47, 3760 Gudhjem, between 15 November and 24. December can be returned or exchanged until 31. January on presentation of a receipt.
Warranty
A 2-year warranty is provided in accordance with the Sale of Goods Act. Our warranty covers defects in materials and/or manufacturing. Depending on the specific situation, you may have the item repaired, exchanged, receive a refund, or a reduction in the price. The warranty does not cover defects or damages caused by improper handling of the product. You must file a complaint within a "reasonable time" after discovering the defect. Baltic Sea Glass ApS will cover return shipping costs to a reasonable extent.
For returns, complaints and exercising the right of withdrawal, please send your items to:
Baltic Sea Glass ApS att: RETURNS
Melstedvej 47
3760 Gudhjem
We do not accept shipments sent by 'cash on delivery'.
Refund
In the case of a refund, please enclose bank details (IBAN and SWIFT-code), so that the agreed amount can be transferred. This information can be provided without risk per. mail, as it is not sensitive information and will only be used for our fulfillment of the refund.
Returns
There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from the day, where you receive the order or get the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
- where you recieve the last batch, or last part, when it comes to agreement of delivery of goods consisting of several lots / parts.
Return costs must be covered by you.
Cancellation of an order must be reported to us no later than 14 days after the purchase, and from the cancellation you must return the shipment no later than 14 days later. The notice must be given per. mail to bsg@balticseaglass.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must contact Baltic Sea Glass ApS at bsg@balticseaglass.com.
Return address:
Baltic Sea Glass ApS att: RETURNS
Melstedvej 47
3760 Gudhjem