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FAQ

Care and cleaning of BSG glassware:

Glasses: All glassware from Baltic Sea Glass is hand-blown and retains maximum beauty if washed by hand, so this is what we recommend. Washing our glassware in a dishwasher increases the risk of it being chipped and etched and developing a cloudy, lusterless surface over time.

 

Vases: We recommend using demineralized water as this will prevent the formation of limescale rings in the vases. If tap water is used, any limescale rings can be removed with acetic acid, for example.  Remove dirt using warm soapy water. Brushes have been specially made for our Treben vases, and these brushes make it easier to clean the vases.

 

Candlesticks: We recommend using self-extinguishing candles or being very careful to make sure that the candle does not burn all the way down to the holder, as there is a risk of the glass cracking upon direct contact with the flame.

 

Terms and conditions of sale and delivery:

The following terms and conditions of sale and delivery apply to all consignments sent from Baltic Sea Glass ApS. These terms and conditions apply to cases where no other written agreement has been entered into between you, the buyer, and Baltic Sea Glass ApS.

 

Price, delivery and transport:

We use PostNord to send all our consignments.

 

Delivery prices:

Denmark, without direct delivery = DKK 49.00

Denmark, with direct delivery = DKK 69.00

Norway, Sweden and Germany = DKK 300.00

Rest of the EU = DKK 350.00

All other countries = DKK 650.00

The delivery of goods from Baltic Sea Glass is considered complete once the consumer has received the consignment.

 

Delivery time:  

As all our glassware is hand-blown, a delivery time of approximately five (5) workdays should be expected, counted from registration of the order. The payable amount will not be withdrawn from your account until the consignment is dispatched from Baltic Sea Glass ApS.

 

Transfer of risk for the products:

The risk for a product purchased from Baltic Sea Glass ApS is transferred to you, the consumer, at the time when the product is delivered.

 

Complaints:

Any faults or deficiencies relating to the delivery of products from Baltic Sea Glass ApS must be cited within a reasonable period of time after discovering the fault/deficiency. It is your duty to specify and, upon request, to show how the fault or deficiency manifests itself. If you discover a fault/deficiency, you must contact Baltic Sea Glass ApS without delay. As a general rule, it is only possible for you to file a complaint concerning faults/deficiencies that show up within one (1) year after a product is delivered to you.

As a customer, you also have the option of filing a complaint directly with the European appeals board “Online Dispute Resolution” via this website http://ec.europa.eu/consumers/odr

  

Price and payment:

The webshop accepts the following cards for payment:

- Dankort

- VISA/Dankort 

- MasterCard

- JCB

All prices listed at Baltic Sea Glass ApS—on the website http://www.BalticSeaGlass.com—are inclusive of Danish VAT.

 

Right of cancellation:

For products purchased from the Baltic Sea Glass webshop, there is a fourteen (14) day right of cancellation, counted from the day you receive your products. 

You are under an obligation to return the products in the same condition and quantity as received. You yourself must defray any costs involved in returning a product.

Goods purchased between 15 November and 23 December may be returned/exchanged until 7 January.

Privacy Policy: 

Our privacy policy sets out how we protect and use any information you provide us with. We are committed to ensuring that your privacy is protected, so when we ask you to provide certain information for identification purposes, you can be sure your data will only be used in accordance with this privacy statement. We may change the privacy policy occasionally by updating this page, so you should check it from time to time to stay updated.

 

Protection of your information
We are highly committed to protecting the privacy of our visitors and customers - at the same time we want to give you the best experience when visiting our web shop or signing up for our newsletter which is why we need your information. The information we gather is for instance your name and contact information, email address, demographic information such as postcode and shipping address as well as other information relevant to competitions and/or similar.

 

What we do with your information
We require the information we gather to provide you with a better service by understanding your needs. To handle your order on our website we need information such as your billing address and credit card details. This information will only be used for your purchase. And finally if you have signed up for our newsletter we will send you promotional emails about new products, special offers and events, or other information we think you will find interesting, using the email address that you have provided.

Baltic Sea Glass does not sell, share or transfer your personal information to any outside parties other than our trusted third party collaborators. For the sole purpose of operating our business, suppliers or third party collaborators (for example credit card companies and shipping companies) may process your information, but only to the extent that it is needed to assist Baltic Sea Glass.

 

If you have any questions regarding our privacy policy you are always welcome to contact us at bsg@balticseaglass.com

 

General information about the company:  

Name: Baltic Sea Glass ApS

Address: Melstedvej 47, DK-3760 Gudhjem, Bornholm 

Corporate form: ApS, public limited company  

CVR/VAT number. 2103 7338

Year formed: 1981 by Maibritt Jönsson and Pete Hunner. 

Tel. number: +45 5648 5641 

E-mail: bsg@Balticseaglass.com

www.BalticSeaGlass.com